1. Pre sales consultation: we always consider problems from the perspective and position of users, interact with users, provide users with detailed descriptions of instrument uses and important parameters, and also provide customers with performance comparison between products of different brands, so as to give users the most pertinent purchase suggestions.
2. Installation and commissioning: if there are special requirements for equipment installation, we will put forward the environmental requirements for the installation site to the user before equipment installation, and provide technical support for the user's consultation on the installation site environment; In case of any fault during commissioning, we will be responsible for assisting in solving it in time;
3. Use training: after installation and acceptance, training shall be conducted for more than 2 users, including basic theory, actual operation, later maintenance, safety points and other relevant contents, so as to ensure that users can use the equipment correctly;
4. Technical support: in case of any fault or abnormal operation of the equipment, we can provide 24h × 7d telephone consultation;
5. Warranty service: the whole machine shall be guaranteed for one year after the installation and acceptance. During the warranty period, we are responsible for providing free maintenance, service and free replacement of damaged and defective parts for the user's equipment;
6. User return visit: we will provide service files for each user, regularly remind users of maintenance, calibration, preparation of vulnerable parts and consumables, and irregularly return visit users' use of products; Make the instrument in the best condition in daily use.